If your remake or alteration has been approved under our Perfect Fit Guarantee, you will not pay for the shipment of the new item — but you are responsible for sending the original garment back to us.

When shipping is free

• Approved remakes: We cover the shipping of the new item to you once your case is validated.
• Approved alterations: Since the adjustments are done locally, no return shipping is required.

When costs may apply

• Return of the original garment: Customers are responsible for the cost of sending the original item back to our facility.
• Unapproved or out-of-policy requests: If a remake or return falls outside our guarantee period, shipping costs are fully covered by the customer.
• Voluntary reorders or design changes: Treated as new purchases with standard shipping rates shown at checkout.
• Remote destinations: Some international regions may incur a small carrier surcharge.

Refunds and cost display

• When we cover shipping, the discount is automatically applied to your remake order — no action needed.
• If you prepaid shipping for a verified claim, we’ll refund it to your original payment method or as store credit, depending on the case.

See also

• My item doesn’t fit — what should I do?
• Do you cover local alterations?
• When do you offer a remake?
• How can I contact you?