Yes. If your made-to-measure item requires small adjustments, we cover local alteration costs up to 25% of the product’s price under our Perfect Fit Guarantee.

When it applies

• You reported a fit issue within 30 days after delivery.
• Our Fit Team reviewed your case and approved a local alteration instead of a remake.
• The adjustments are minor and feasible by a local tailor (e.g., sleeve length, waist, trouser hem).

Reimbursement limits

• We cover alteration costs up to 25% of the product price.
• The exact maximum in your currency will be confirmed during your claim process.

What we need

• A clear picture of the receipt or invoice from your local tailor, uploaded through the support request in the order details section of your customer account.
• The date, total, and currency must be visible.
• The alteration must match what our Fit Team approved.

Refund method and timing

• Once verified, we’ll refund the approved amount — usually to your original payment method.
• If the invoice is sent after the claim window, the refund may be issued as store credit instead.
• For orders paid with store credit, gift cards, or for remade garments, any approved alteration reimbursement will be issued as store credit.
• Refunds are typically processed within a few business days after validation.

Important
Please wait for our confirmation before visiting a tailor. Unapproved or out-of-policy alterations cannot be reimbursed.

See also

• My item doesn’t fit — what should I do?
• When do you offer a remake?
• How can I contact you?