Because each product is custom-made to your individual measurements and specifications, we do not offer standard exchanges like in-stock retailers.

If your garment doesn’t fit or you wish to make changes, we will help you through our Perfect Fit Guarantee instead.

How it works

• Instead of a direct exchange, our Fit Team will review your case and determine whether a local alteration or a remake is appropriate.
• Approved remakes are produced from scratch using your corrected measurements or updated fit instructions.
• If you simply want a different design or fabric, you can place a new order anytime — discounts or credits may apply if your previous order qualified for compensation.

Timing and costs

• Alterations or remakes are handled at no extra cost when approved under our Perfect Fit Guarantee.
• New design or fabric changes outside this process are treated as a new order at standard pricing.

Important
Please contact our Customer Service and start your request through Account → Paid Orders → Open Support Request before making any changes or placing a new order.

See also

• My item doesn’t fit — what should I do?
• Do you cover local alterations?
• When do you offer a remake?
• How can I contact you?