If you received the wrong product, fabric, or size, please report it within 7 calendar days after delivery so we can review and correct it quickly.

How to report

• Go to Account → Paid Orders and find the affected order.
• Click “Open Support Request” to start your claim.
• Include:

 – A clear photo of the received item
 – A photo of the inner product label or packaging slip
 – A short description of what you ordered versus what you received

What happens next

• Our Quality Team will review your photos and confirm the error.
• If confirmed, we’ll arrange a remake or replacement at no cost.
• You may be asked to return the incorrect item using a return label provided by our team.
• Once validated, your replacement will enter production immediately.

Important

• Please do not return any items before receiving confirmation from our Customer Service.
• Keep the original packaging until your case is closed.
• Shipment or item issues must be reported within 7 days of delivery to qualify for coverage.

See also

• My order arrived damaged. What should I do?
• An item is missing from my order. What’s next?
• How can I contact you?