If your order arrived damaged or with packaging issues, please report it to us as soon as possible so we can review and resolve it.

How to report

• Go to Account → Paid Orders and select the affected order.
• Click “Open Support Request” to start your claim.
• Include clear photos showing:

 – The damaged area of the product
 – The packaging (inside and outside)
 – The order label

Time limit

• Damage claims must be submitted within 7 days after delivery, as stated in our policy.

What happens next

• Our Quality Team will review your photos and details.
• If the issue is confirmed, we’ll offer a repair, remake, or other suitable solution depending on the type of damage.
• You may be asked to return the item for inspection before we proceed with a replacement.

Important

• Please do not send the item back before receiving confirmation from our team.
• Keep all original packaging until your case is closed.

See also

• An item is missing from my order. What’s next?
• I received the wrong item. How do we fix it?
• How can I contact you?