What if it doesn’t fit? (Perfect Fit overview)
You’re covered by our Perfect Fit Guarantee. If your made-to-measure item doesn’t fit on arrival, we’ll make it right — typically via local alterations or, if needed, a remake.
When to act
After delivery, start a fit review from your Account → Paid orders → [order], or contact Customer Service.
What happens next
We guide you through quick checks and tell you what information we need (e.g., simple photos/notes) before confirming the resolution and timing.
Where to read details
See I have received the order → Fit, Alterations & Remake → “My item doesn’t fit — what should I do?” for the step-by-step policy.
Scope note
This pre-purchase page is only an overview; operational rules (time windows, reimbursements, shipping steps) live in the post-delivery section.
See also
