If your promo code doesn’t apply, it usually falls into one of these cases:

• Expired: most codes are valid only for a limited time.

• Minimum spend not met: some promotions require a minimum order value or minimum number of garments.
• Product or category excluded: certain fabrics, categories, or brands may not be eligible.
• Already used: many codes can only be redeemed once per customer.
• Stacking not supported: codes usually cannot be combined with other discounts, gift cards, or credits.
• Format error: double-check you copied the code exactly (no spaces, case-sensitive).

How to fix it

• Confirm the promotion’s conditions in the newsletter, landing page, or offer text.
• Make sure your cart meets all requirements (products, spend, validity dates).
• If it still doesn’t work and you believe your order is eligible, contact Customer Service before checkout — we’ll verify it for you.

See also

• Where do I enter a promo code?
• Can I combine discounts, gift cards, and store credit?