If your tracking shows Delivered but you haven’t received your parcel, please follow these steps before contacting us.

• 1. Double-check your delivery details:
Confirm that the shipping address on your order and the address shown on the carrier’s tracking page are correct.

• 2. Check nearby:
Ask neighbors, reception, or your building’s delivery point. Carriers sometimes leave parcels in safe places or with nearby recipients.

• 3. Wait 24 hours:
Occasionally, tracking updates show “Delivered” before the parcel actually arrives. It usually appears the next business day.

• 4. Still missing? Contact us:
If the parcel has not appeared after 24 hours, contact our Customer Service within 7 days of the delivery date shown on tracking. Please include:
– Your order number
– A short description of the issue
– Any documents or confirmation from the carrier if available

Our team will open an investigation with the carrier. We may also ask for a signed non-receipt declaration to support your claim.

See also

• How can I contact you?