Yes, but only within a short time window. Hockerty allows order changes — including updated measurements — if requested within 24 hours after payment. After this period, tailoring starts and no changes can be made.

• Time limit: 24 hours from the moment you paid for the order.

• How to request: Contact our Customer Service

as soon as possible with your order number and the corrected measurements.
• Express or priority orders: These enter production immediately, so changes are not possible even within 24 hours.
• Impact: If your request is accepted, delivery may be slightly delayed. You will receive a confirmation once the change is applied.

Important
If your order is still in progress and has not yet been cut, you can update your measurements yourself online — but you must do it from the order details so the changes apply to that specific order.
Updating only your measurement profile will not modify the measurements of a confirmed order. If you want the update to affect an ongoing order, make sure to edit the measurements directly within that order.

See also

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