Once your order is confirmed, the selected shipping method cannot be changed in your account.

Before dispatch
If your order has not yet entered production or packing, you can contact our Customer Service to request an upgrade to express shipping (if available for your destination).
Our team will confirm whether it’s still possible and inform you about any additional cost or changes to your estimated delivery date.

After dispatch
Once the parcel has shipped, the shipping method can no longer be changed.
Some carriers allow limited delivery options (for example, pickup point or rescheduled delivery) directly via the carrier’s tracking page.

Exceptions
Express or priority orders cannot be changed or downgraded, as they enter production immediately.

See also

• How can I contact you?