It depends on the order status and the type of change you need.

Before dispatch

• You can update the address, recipient, or phone number if production and packing have not yet been completed.
• Country changes are not possible after payment, as shipping costs and taxes depend on your original destination.

Please contact our Customer Service as soon as possible to request any correction.

After dispatch
Once the parcel has shipped, we can’t directly edit your delivery details.

However, most carriers allow you to manage delivery options (e.g., hold for pickup, reschedule delivery, or redirect to a nearby point). Use the carrier’s tracking link from your shipping confirmation email to access these options.

Not accepted
Delivery instructions that include restricted or unsafe requests (for example, “leave at door” in public areas or secured buildings) cannot be guaranteed.

Timing & risk
Changes made close to dispatch may delay delivery. Incorrect or incomplete addresses may lead to failed deliveries or return-to-sender costs.

See also

• How can I contact you?