How can I contact you?
Our Customer Service team is here to help you with any questions before, during, or after your order.
Channels
- Chatbot: For quick answers, you can use our chat on our website (no personal info).
- Contact Form (Recommended): Use our contact form to send us a detailed message.
- Email: Write to cs@hockerty.com — include your order number if applicable. Note that email requests may take longer to process than messages sent through the contact form.
- Phone Support: Please note that we do not offer a call service.
Service hours
- Based in Barcelona, Spain (CET/CEST time zone).
- Available Monday to Friday during office hours (closed on weekends and local public holidays).
Response times
- We usually reply within 72 business hours.
- Replies are available in English, Spanish, German, French, and Italian (other languages may be handled via translation).
Our customer service has just received your message and they will be back to you as soon as possible.
Thank you for contacting us.
Please, try to send only one email for the same request so our answer will be faster.
